Payment Policy

Payment Policy for Digital Peas
Effective Date: October 2, 2024

This Payment Policy outlines the terms and conditions for payment in connection with services provided by Digital Peas, a division of Corporate Sculptors. By using our services, you agree to comply with the following payment terms.

1. Services Covered

This policy applies to the following services:

  • Animated video creation
  • Website development (Business and eCommerce)
  • Content writing (Articles, Press Releases, Website Content, and Script Writing)
  • Graphic design
  • Social media management
  • Social media marketing

2. Payment Methods

We accept the following payment methods for all services:

  • Bank Transfers: Direct transfers to our designated business bank account (details provided upon request).
  • Credit/Debit Cards: Payment via Visa, MasterCard, and other major credit/debit cards.
  • Online Payment Gateways: We accept payments through secure online gateways such as PayPal, Stripe, or other systems, depending on availability.

Please ensure that payments are made in the agreed-upon currency to avoid conversion issues or additional fees.

3. Payment Terms

  • Upfront Payment: For most services, we require an upfront payment of at least 50% of the total project cost before work begins. The remaining balance is due upon completion, prior to delivery of the final product.
  • Payment in Full: Some smaller or one-off services (e.g., content writing or minor graphic design) may require full payment upfront.
  • Milestone Payments: For larger projects (e.g., website development or long-term marketing campaigns), payments may be structured based on project milestones. These will be defined in the service agreement.
  • Recurring Payments: Services like social media management and marketing may involve recurring monthly fees. These payments are due on the agreed date each month.

4. Invoices

All services will be invoiced upon the commencement of work or at specific project milestones as outlined in the service agreement. Invoices will be sent via email to the contact provided. Payment due dates are clearly specified on each invoice, typically as:

  • Payment Due: Within 3 days of invoice receipt (depending on the project’s scope).

Late payments will be subject to additional fees (see below).

5. Late Payments

  • Grace Period: We allow a grace period of 7 days after the payment due date to receive payment without penalty.
  • Late Fees: If payment is not received after the grace period, a late fee of 5% of the outstanding amount may be applied to the invoice. For recurring services, repeated late payments may result in the suspension of services until payment is made.
  • Suspension of Services: If the invoice remains unpaid for more than 14 days beyond the due date, we reserve the right to suspend or terminate the service.

6. Currency

All payments must be made in INR (Indian Rupees) (for India based clients) OR USD (for International Clients) unless otherwise specified in the service agreement.

7. Refunds and Cancellations

Please refer to our Refund Policy for detailed information about cancellations, refunds, and adjustments to payments. Generally:

  • Refunds will only be issued under the terms specified in our Refund Policy.
  • Cancellations after work has begun may result in partial refunds based on the progress of the project and any non-refundable expenses incurred.

8. Taxes

All prices quoted for services do not include applicable taxes unless explicitly stated. Clients are responsible for paying all relevant taxes, duties, or fees, including but not limited to GST (Goods and Services Tax), VAT (Value Added Tax), or any other local or international taxes that may apply based on the client’s location and applicable laws.

9. Disputes

If you have a dispute regarding an invoice or payment, please contact us at explainadox.com@gmail.com within 7 days of receiving the invoice. We will work to resolve the issue promptly. Failure to raise any disputes within this time frame will be deemed as acceptance of the invoice and its terms.

10. Payment Security

We take security very seriously. All payment details provided to us are handled securely and in compliance with the applicable legal and data protection standards. For card payments and online transactions, we use secure, encrypted payment gateways to protect your information. We do not store any sensitive payment information (such as credit card numbers).

11. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time without prior notice. Any changes to the policy will be reflected on this page and will be effective immediately. By continuing to use our services after any changes are made, you agree to the new payment terms.

12. Contact Information

For any questions or clarifications regarding our Payment Policy, please contact us:

Corporate Sculptors
1848, Sector 23, Gurgaon, Haryana – 122017
Email: explainadox.com@gmail.com

By engaging with our services, you acknowledge that you have read, understood, and agreed to this Payment Policy. Failure to comply with this policy may result in the suspension or termination of services.